Heritage Ministries honors employees

Heritage Ministries recently hosted its annual Employee Recognition Dinner at the Girl Scout Council in Jamestown. This year’s event honored 94 Heritage employees for a total of 905 years of service to this nonprofit, human service ministry organization. The evening’s presentation recognized these individuals along with the 2012 Employees of the Year and recent Retirees. Also announced were the 2013 recipients of three prestigious awards: the Mary Lou Clark Outstanding Customer Service Award, the Rev. LeRoy L. Lundgren Servant Leadership Award, and the Walter S. Fleming Chairman’s Award.

The Mary Lou Clark Outstanding Customer Service Award was presented to Paula Cardone, nurse facilitator for Heritage Park Rehab & Skilled Nursing (Jamestown). This annual award seeks nominees who demonstrate excellent customer service, positively represent Heritage Ministries showing a true commitment to the organization’s mission statement, and also hold an outstanding employee record.

In the nomination submitted by her co-workers, Cardone was described as an employee who “exemplifies all the attributes of the Mary Lou Clark Customer Service Award. Paula is a hardworking individual who gives each and every person she interacts with the same level of customer service as the last. Residents, families, vendors, and other employees all receive kind, compassionate responses as she strives daily to assure that our residents receive hope, dignity, and a purpose for living. She is a valuable asset to our family at Heritage Park.”

When presenting the award to Cardone, David Smeltzer, executive director for Heritage Ministries Management Company, explained, “Through the years, Paula has provided support to Heritage in a variety of different roles. In each of the roles the one constant has been her commitment to provide excellent customer service to our residents, their family members, and her coworkers. Because she is so good at what she does, she is a critical resource in the training process of new nurses and nurse aides at Heritage Park.”

The Rev. LeRoy L. Lundgren Servant Leadership Award was presented to Doug Justham, director of development/senior housing team leader for Heritage Ministries. In the nominations submitted by his co-workers, it was noted that Justham, “is always nice and pleasant to everyone and looking at the most positive side to every situation. Doug has made it his mission to help others not only at work, but in the community, and fits every aspect of Heritage Ministries’ core values.”

When presenting the award to Justham, Smeltzer explained, “Doug is one of those guys who just does whatever it takes, whether it’s his job or not. While he is the leader of our Senior Housing team, he will jump right in to hang pictures for a new resident or run to the store to pick up supplies. He not only goes above and beyond for Heritage, he is actively involved in the community serving on the Board of St. Susan’s Center and volunteering as a member of the Celeron Fire Department. Doug is truly a servant leader.”

The Walter S. Fleming Chairman’s Award was presented to Marcia Howe, resident services manager for Heritage Village Retirement Campus (Gerry). Howe is the third recipient of this award that was established in 2011 to honor Fleming, who retired from serving 19 years on the Heritage Board.

The nominations submitted by her coworkers, stated, “Marcia is a wonderful asset to Heritage Village Retirement Campus. She has developed long lasting relationships with residents and their families and is the ‘go to’ person for many needs. Marcia always has the resident’s best interest at heart and constantly thinks outside the box. She is a humble employee who does not invite recognition.”

When presenting the award to Howe, Smeltzer explained, “Marcia embodies the mission, vision, and core values of Heritage. She is committed to serving the residents of Heritage Village Retirement Campus and does so with compassion. Whether it is someone to check on them when they return from a hospitalization or just someone to retrieve their mail, Marcia is always there. While her duties have changed through the years, her care and concern for those she serves have always been evident.”

Heritage Ministries values its dedicated employees. This annual recognition dinner takes place to honor and acknowledge our valued employees for their years of service. These outstanding employees continually demonstrate characteristics that model the Heritage Ministries mission statement, to serve others through Christ-centered ministries which promote hope, dignity and purposeful living. Without their dedication and commitment, Heritage Ministries would not exist and would not be able to provide the excellent care so many have come to expect here in Chautauqua County. Employees are the lifeblood of our human service organization.

For more information regarding career opportunities with Heritage Ministries, please call Laura Blake, human resource director, at (716)487-6872 or visit www.heritage1886.org. There are immediate career opportunities currently available for certified nursing assistants and registered nurses.

Following is a list of employees who were honored for their years of service:

Heritage Village Rehab & Skilled Nursing in Gerry

5 Years Martha Boyland, Cynthia Clark, Tiffani Fehlman, Natalie Larson, Sherry Paddock, Jamie Schroeder, Denise Steward and Kelly Suckow.

10 Years Amy Ellis, Kathleen Hallquist and Sharon Jenkins

15 Years Cheryl Cole, Debra Messere and Donald Pratt

20 Years Cathy Emke

25 Years Rebecca Cimo and Tambria Goon

Heritage Park Rehab & Skilled Nursing in Jamestown

5 Years Dorothy Boudoin, Anastasia Conklin, Jacob Fischer, Douglas Matson, Marilyn McChesney, Frances Monaco, Robert Westfall and Tracie Wilcox

10 Years John Barlow, Ruth Bragg, Precita Crawford, Nancy Cunningham, Cynthia Davis, Tammy Green, Carole Johnson, Melissa Johnson, Joann Jones, Sheila Jones, Tracy Labelle, Judith Lewis, Virginia McConaghay, Maria Mongitore, Emily Moore, Jeffrey Nordine, Neline Penhollow, Darlene Peterson, Annette Reynolds, Jill Tibbetts and Chuck Wittenbrook.

15 Years Gerald Haglund, Debra Malone and Melissa McWilliams

35 Years Deborah Bergey

Heritage Green Rehab & Skilled Nursing in Greenhurst

5 Years Melissa Benson, Jotina Boutelle, Kathy Brisky, Melanie Cannon, Scott Carlson, Wendy Chapman, Monica Choperena, April Goodrich, William Leach, Lindsay Maher, Jo E. McCool, Estrella Putt, Stacey Sharp, Daniel VanDolsen and Henry Walter.

10 Years Ruth Baker, Patricia Brentley, Kathleen Brosius, Jared Caruso, Amy Constantino, Jenna Hooper, James Ruth, Michelle Keefe, Mary Knepshield, Myrtle Kohl, Alice Marsh, Brenda Olds, Susan Riddle and Lois Williams.

15 Years Julie Hall and Janet Ryan

30 Years Donna Douglas

Heritage Village Retirement Campus in Gerry

5 Years Judy Benson, Nancy Gary and Stephanie Piazza

10 Years Pam Marsh

15 Years Marcia Howe

25 Years Teresa Sheldon

Heritage Ministries Management Company

5 Years Jacqueline Gardner

10 Years Jody Gustafson and Rebecca Smith

The Woodlands / Orchard Grove

5 Years Edna Roman

Employees of the Year

Karen Goodwin (HV), Ricky Walters (HP), Ella Putt (HG) and Teresa Sheldon (RC/MC)


Doug Olson (HV), Germaine Eklum (HP), Nancy Marcello (RC) and Timothy Strickland (MC)

Heritage Ministries is a non-profit, human service organization serving the Chautauqua County region with over 800 employees. Independent and assisted living residences for seniors are located at Heritage Village Retirement Campus in Gerry and The Woodlands, A Heritage Senior Living Community in West Ellicott. Rehabilitation and skilled nursing services are provided at Heritage Village in Gerry, Heritage Park in Jamestown and Heritage Green Rehab & Skilled Nursing in Greenhurst. For more information, please call (716)487-6800 or visit www.heritage1886.org.