State computer issues plague DMV

MAYVILLE – Chautauqua County Clerk Larry Barmore is asking the public for their assistance as statewide computer issues continue to affect DMV computer transactions and inconvenience customers.

“Computer problems across the state DMV system have caused our customers great inconveniences with computers freezing up during transactions and downing the system for sometimes half an hour or more at a time,” Barmore said. “Originally when I took office we had planned to launch our Renew Locally campaign to get more customers into our DMV offices. At this time, we’re changing our focus and asking customers to mail or drop off their registration renewals at one of our local DMV offices so they can be processed throughout the day rather than waiting in line while the computers are down.”

According to Barmore, county clerks across the state are experiencing the same computer issues and customers have complained even the online process is being affected.

“I’ve been on the telephone with DMV representatives in Albany as well as our State Senator Cathy Young and Assemblyman Andrew Goodell to try to get to the root of the problem and get it resolved,” Barmore said. “Assemblyman Goodell has also been in contact with a number of people at the state level urging them to fix the problem so our customers can transact their business efficiently.”

Barmore noted these problems couldn’t come at a worse time as Chautauqua County stands to lose considerable revenue this year due to the three-year lull in driver’s license renewals. In addition, many using the state online system have come to local DMV offices in a panic when their new registration hasn’t arrived on-time. Local DMV staff then assists the customer with the problem while the state keeps all the revenue from the transaction.

“We need the public to use our local offices and we’re trying to make it as easy as we possibly can, within the guidelines the state has set,” Barmore said.

Customers are being asked to mail their registrations to one of the local DMV offices or simply hand them to one of the DMV representatives. The renewal will be processed within a day and mailed back to the customer.

This process allows Chautauqua County to keep a portion of the revenue as well as offering easier tracking and quicker processing than those who mail renewals back to the state or use the online system.

The addresses for the DMV offices are: Mayville DMV, 7 N. Erie St., May-ville, NY 14757; Jamestown DMV, 110 E. 4th St., James-town, NY 14701; Dunkirk DMV, 3988 Vineyard Drive, Dunkirk, NY 14048.