TLC Health Network facilities receive accreditation

IRVING – Officials at TLC Health Network are announcing the successful completion of its new accreditation process from DNV GL – Healthcare. The accreditation was achieved for Lake Shore Health Care Center in Irving, Gowanda Urgent Care & Medical Center and Forestville Primary Care Center.

By earning accreditation, officials say, TLC Health Network facilities have demonstrated they meet or exceed patient safety standards (Conditions of Participation) set forth by the U.S. Centers for Medicare and Medicaid Services. DNV GL’s accreditation program is the only one to integrate the ISO 9001 Quality Management System with the Medicare Conditions of Participation.

“The DNV three-year accreditation is testament to the quality of the services provided by TLC Health Network,” said John Galati, TLC Health Network interim CEO. “This accomplishment is the result of the commitment to patient care that is exhibited every day by employees, physicians, practitioners, and volunteers. It is our privilege to serve the communities that have supported TLC as we transition for the future.”

A survey team from DNV GL Healthcare was onsite for the TLC Health Network facilitywide survey for a two and a half-day period in May to evaluate factors including quality, patient safety, patient care and the physical plant, explained Patti Dole, RN, TLC Health Network’s divisional director of quality.

“The entire process was collaborative and the survey team really seemed to support us on our journey toward meeting the highest quality standards,” Ms. Dole said. “We felt like we were partners in this process with them, all working together toward providing the best care for our community.”

The facilities representing TLC Health Network have three years from the date of their accreditation to achieve compliance with ISO 9001, the world’s most trusted quality management system used by performance-driven organizations around the world to advance their quality and sustainability objectives.

“We have taken an entirely different approach to accreditation, and hospitals are really responding,” says DNV GL – Healthcare CEO Patrick Horine. “Since accreditation is a must-have credential for just about every hospital in this country, why not make it more valuable, and get more out of it? That’s where ISO 9001 comes into play, and turns the typical get-your-ticket-punched accreditation exercise into a quality transformation.”

DNV GL’s accreditation program, called NIAHO (Integrated Accreditation of Healthcare Organizations), involves annual hospital surveys instead of every three years and encourages hospitals to openly share information across departments and to discover improvements in clinical workflows and safety protocols.

TLC Health Network provides quality health care services to families across Chautauqua, Cattaraugus, southern Erie County and surrounding communities. Its facilities include Lake Shore Health Care Center in Irving, Gowanda Urgent Care & Medical Center and Forestville Primary Care. For more information, visit