DFT Communications receives Public Service Commission commendation
The New York State Public Service Commission recently recognized Dunkirk and Fredonia Telephone Company and Cassadaga Telephone Corporation for providing excellent telephone service as a local exchange carrier in 2013. The commendation was the 25th consecutive year for Dunkirk & Fredonia Telephone Company and the 21st consecutive year for Cassadaga Telephone Corporation.
Each year, the Commission recognizes telephone companies that provide exemplary service to their customers. The criteria includes evaluation of “customer trouble report rates” (CTRR) and the number of consumer complaints received by the Commission. Among its criteria for recognition, the PSC requires that customer trouble report rates must be less than 3.3 percent per 100 access lines. In addition, competitive local exchange carriers must be facility-based providers and have provided service quality data for each of the months of 2013.
“We are honored that the Public Service Commission has recognized our continued efforts,” said Mark R. Maytum, President and Chief Operations Officer at DFT Communications. “For over 116 years, DFT Communications has worked to go beyond our customer’s expectations. We continue to make every effort to offer our customer’s exceptional customer service.”
Dunkirk and Fredonia Telephone Company and Cassadaga Telephone Corporation are part of Communications, a 117 year old company offering local and long distance telephone service; high speed Internet; digital phone service (VoIP); residential and commercial security systems; call center services; business telephone systems; satellite services; electrical contracting services; IT Management; contractor services; communications and data networking services; fiber and copper wiring solutions; computer repair; and computer, television and electronic retail sales.
For more information on DFT Communication’s family of services, visit www.dftcommunications.com. Located at 40 Temple St. in Fredonia, they can be contacted at 673-3000. In Jamestown, call 483-8000, or visit its office at 332 Fluvanna Ave. Additionally, The Netsync Stores are located at 38 Temple St. in downtown Fredonia and at 279 East Fairmount Ave. in the Lakewood Village Center in Lakewood. Call 673-3086 or 665-0702.